Refund Policy

We accept returns within 7–14 days of delivery, provided the item is unused, in its original condition, and in original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a few business days.

Shipping costs are non-refundable unless the item received was damaged or incorrect.

If your item arrives damaged or you received the wrong product, please contact us immediately at hb.mysterious@gmail.com with your order number and clear photos.

All sale or discounted items are final and not eligible for refunds unless stated otherwise.

Shipping Policy

We process all orders within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping times vary depending on your location and selected shipping method. Estimated delivery timelines are provided at checkout but may be affected by factors outside our control such as customs delays, carrier issues, or peak seasons.

We currently ship both locally and internationally. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

If you experience any issues with your shipment or have questions about delivery, please contact us at  hb.mysterious@gmail.com.

Privacy Policy

Your skin deserves care, and so does your personal information. We are deeply committed to protecting your privacy and handling your data with responsibility and discretion.

When you place an order or interact with our store, we may collect personal information such as your name, contact details, shipping address, and payment information. This data is used solely to process your order, provide customer support, and enhance your experience with our brand.

We do not sell or misuse your personal information. Data is shared only with trusted partners, such as payment processors and shipping providers, where necessary to fulfill your order.

We apply industry-standard security measures to safeguard your information. By using our website, you consent to the practices described in this policy.

If you have any questions or concerns regarding your privacy, please contact us at hb.mysterious@gmail.com.